TOPdesk is built for the desktop. When your IT staff is in the field (warehouses, offices, server rooms), they can't efficiently access asset data on a phone.
Looking up assets means typing serial numbers manually. There's no built-in way to point your phone at a barcode and instantly pull up the asset in TOPdesk.
Creating handover forms, collecting signatures, and filing documents is a manual process. Paper forms get lost, and there's no digital audit trail.
BetterDesk connects to your TOPdesk environment via the official API. Asset data, persons, and locations sync automatically. No changes to your TOPdesk configuration required.
Give your team a native iOS and Android app that connects directly to TOPdesk. Scan barcodes, view asset details, and manage assignments on the go.
Explore the mobile app →Build digital handover forms with drag-and-drop. Auto-fill asset data from TOPdesk, collect digital signatures, and generate signed PDFs automatically.
Enter your TOPdesk URL and API credentials. BetterDesk syncs your assets, persons, and locations automatically.
Add your IT staff as operators. They can sign in via Entra ID SSO or email and start using the mobile app immediately.
Your team scans barcodes, manages assets, and completes document workflows, all synced back to TOPdesk in real time.
BetterDesk maintains a continuous, real-time connection with your TOPdesk environment. Asset updates, person changes, and location modifications flow automatically in both directions. When a technician scans a barcode and updates an assignment in BetterDesk, the change appears in TOPdesk within seconds. When an administrator modifies asset details in TOPdesk, those updates are reflected on every mobile device instantly. There is no batch processing, no nightly sync, and no stale data.
Every manual data entry step is a potential source of error and wasted time. BetterDesk eliminates the need to re-type serial numbers, copy asset details between systems, or manually upload signed documents. Your IT staff spends less time on administrative tasks and more time on the work that actually matters. Organizations using BetterDesk report saving an average of five to ten hours per week on routine asset management tasks that were previously handled through manual TOPdesk operations.
BetterDesk does not replace TOPdesk or create a parallel database. Your TOPdesk environment remains the authoritative source for all asset information. BetterDesk simply extends it with mobile capabilities, barcode scanning, and document workflows. Every piece of data written through BetterDesk is stored in TOPdesk. This means your existing reports, dashboards, and processes in TOPdesk continue to work exactly as before, but with better data, faster.
BetterDesk syncs asset schemas, persons, and locations on a configurable schedule. You choose how frequently data is refreshed: every fifteen minutes, every hour, or on demand. The sync process is incremental, meaning it only transfers changes since the last run. This keeps API usage low and ensures your team always works with current information without placing unnecessary load on your TOPdesk environment.
BetterDesk connects to your TOPdesk environment via the official TOPdesk REST API. You enter your TOPdesk URL and API credentials in the BetterDesk dashboard, and the integration syncs your assets, persons, and locations automatically. No plugins or changes to TOPdesk are needed.
No. BetterDesk uses the standard TOPdesk API, the same API that TOPdesk provides for all integrations. You just need an application password with API access. Your TOPdesk environment stays exactly as it is.
BetterDesk syncs asset data (including custom fields), persons, locations, and attachments. When you upload a signed document in BetterDesk, it's automatically attached to the relevant asset in TOPdesk. All data stays in sync in real time.
Yes. All communication between BetterDesk and TOPdesk happens over encrypted HTTPS connections. API credentials are stored encrypted and are never shared. BetterDesk supports Entra ID SSO for user authentication and follows security best practices.
BetterDesk is designed to be respectful of TOPdesk API rate limits. The sync process uses incremental fetching, meaning it only requests data that has changed since the last synchronization. Requests are batched and throttled automatically to stay well within TOPdesk's rate limit thresholds. Even organizations with tens of thousands of assets experience no issues. If your TOPdesk environment has specific rate limit configurations, BetterDesk adapts automatically and retries any throttled requests with appropriate backoff.
BetterDesk automatically discovers your TOPdesk asset schema, including all custom fields, dropdown values, and relationships. When you create a document workflow or view an asset in the mobile app, every field from TOPdesk is available. Custom fields are mapped by their TOPdesk field identifier, ensuring that even if you rename a field in TOPdesk, the mapping remains intact. For document workflows, you can use any TOPdesk field as a template variable using simple placeholder syntax, giving you full control over which data appears in generated documents.