TOPdesk in your pocket. Anywhere you go.
TOPdesk Mobile is strong for tickets. BetterDesk adds barcode scanning, handover signatures, and PDF document flows for asset work in the field.
- Data processed inside the EU
- Signatures with time, location and IP
- Runs on your existing TOPdesk
TOPdesk Mobile is ticket-first, asset handovers need more
Asset scanning must be faster
In server rooms and storage areas, teams need scan-first workflows without slow handoffs.
Handovers need proof
IT teams need to complete handover forms on-site, capture signatures, and produce PDF proof.
Audit trail must stay complete
Without real-time sync and a clear audit trail, handovers stay fragmented across tools.
BetterDesk: TOPdesk on your phone
A dedicated mobile app built specifically for IT teams who work with TOPdesk. Fast, intuitive, and designed for mobile from the ground up.
iOS & Android App
A real mobile app for both platforms. Built for smooth scrolling, instant loading, and a UI designed for your thumb.
Built-in Barcode Scanning
Scan barcodes and QR codes with your phone camera to instantly look up any asset in your TOPdesk environment. No typing required.
Document Workflows on Mobile
Process complete document flows from your phone. Select recipients, scan assets, collect digital signatures, and generate PDFs on the go.
Up and running in minutes
Connect your TOPdesk environment and start using BetterDesk on your phone right away.
- 01
Connect
Link your TOPdesk environment to BetterDesk through the web dashboard. Enter your credentials once and you're set.
- 02
Open the App
Log in to BetterDesk on your phone. Your assets, users, and workflows are synced and ready to go.
- 03
Work on the Go
Scan assets, process document workflows, and collect signatures wherever you are. Everything syncs back to TOPdesk automatically.
Empower your field technicians with the right tools
Field technician efficiency
Your IT staff works on location: in server rooms, warehouses, and across office floors. They should not have to walk back to a desktop to look up an asset or process a handover. BetterDesk puts the full power of TOPdesk in their pocket, letting them scan equipment, check assignments, and complete document workflows without leaving the site. This eliminates unnecessary trips, reduces resolution times, and keeps your team focused on the work that matters.
Optimized for mobile networks
BetterDesk is engineered for real-world mobile conditions. The app loads fast on cellular connections, caches essential data locally, and handles network interruptions gracefully. Your technicians can continue working confidently even in areas with spotty Wi-Fi coverage. When connectivity is restored, any pending actions sync automatically with your TOPdesk environment, so no data is ever lost.
Real-time synchronization
Every action taken in BetterDesk is reflected in your TOPdesk environment in real time. When a technician scans an asset, completes a handover form, or collects a digital signature, the data flows back to TOPdesk immediately. Your back-office team always has the latest information at their fingertips without waiting for manual updates or end-of-day reports. This real-time visibility eliminates information gaps between field and office.
Works on any device
BetterDesk provides native apps for both iOS and Android, plus a full-featured web dashboard that works in any modern browser. Your team can use whichever device they already have: iPhones, Android phones, iPads, or tablets. There is no need to purchase dedicated hardware or standardize on a single platform. The consistent experience across all devices means your staff can switch between devices without relearning the interface.
One price, everything included
Unlimited users, documents, assets and document flows
10% off when you pay yearly
30 days free. No credit card needed.
See what's includedDoes anything change in TOPdesk?
No. BetterDesk talks to your existing environment through the API and writes back to the same records. No fields are added, no settings changed, and there is nothing to migrate.
Frequently asked questions about the TOPdesk mobile app
Everything you need to know about using TOPdesk on your phone.
The BetterDesk mobile app is available for both iOS (iPhone and iPad) and Android devices. You can download it from the App Store or Google Play Store. The web dashboard works in any modern browser.
No. BetterDesk is a companion app that extends TOPdesk with mobile capabilities. It connects to your existing TOPdesk environment and adds features like barcode scanning, digital signatures, and mobile document workflows.
BetterDesk syncs asset data in real-time with your TOPdesk environment via the TOPdesk API. Changes made in BetterDesk are reflected in TOPdesk and vice versa. Person data and asset schemas are synced automatically.
BetterDesk costs €299 per month. Everything is included and everything is unlimited: users, documents, assets and document flows, plus the mobile app, web dashboard, barcode scanning, digital signatures and all integrations. Pay yearly and you get 10% off. You can try it free for 30 days, no credit card needed.
BetterDesk runs on iOS 15 or later and Android 10 or later. The app requires a device with a working camera for barcode scanning and approximately 100 MB of storage space. For the best scanning experience, we recommend devices manufactured in the last four years, as newer camera hardware provides faster and more accurate barcode recognition. The web dashboard has no special requirements and works in any modern browser including Chrome, Safari, Firefox, and Edge.
BetterDesk takes data security seriously at every level. All communication between the app and your TOPdesk environment is encrypted using TLS. Authentication is handled through your existing identity provider via Entra ID SSO, so no TOPdesk credentials are stored on the device. Session tokens are stored securely in the device keychain, and the app does not cache sensitive asset data locally. Your organization retains full control over user access and can revoke permissions at any time through the BetterDesk dashboard.
Ready to take TOPdesk mobile?
Start using BetterDesk as your TOPdesk mobile app today. Set up in minutes, works with any TOPdesk environment.