Looking up TOPdesk assets shouldn't be this hard
Slow asset lookups
Finding the right asset in TOPdesk takes too many clicks. In the field, you need answers fast — not a multi-step search through the desktop interface.
Manual typing errors
Copying long asset numbers by hand leads to typos, wrong results, and wasted time tracking down the right equipment.
No barcode scanning
IT teams work on the floor, not at a desk. Without barcode scanning, you're stuck manually typing serial numbers to look up assets.
BetterDesk: your TOPdesk scanner
Barcode & QR Scanning
Point your phone camera at any barcode or QR code. BetterDesk reads it instantly and searches your TOPdesk environment.
Instant Asset Details
See all asset information from TOPdesk in one view — type, status, assignee, location, and custom fields.
Attachments & Assignments
View attachments, assignment history, and related data on the go. Everything you need, right on your phone.
See full asset management features →How it works
Scan
Open BetterDesk on your phone and scan the barcode or QR code on the asset with your camera.
View
Instantly see the full asset details pulled from your TOPdesk environment — name, type, status, and more.
Act
Check assignments, view attachments, or start a document workflow — all from the asset detail screen.
Frequently asked questions about TOPdesk scanning
BetterDesk supports all common barcode formats including Code 128, Code 39, EAN-13, UPC, and QR codes. Simply point your phone camera at any barcode or QR code on your IT equipment to instantly look it up in TOPdesk.
No. BetterDesk uses your phone's built-in camera as a barcode scanner. No additional hardware is needed — just install the app on your iPhone or Android device and start scanning.
Connection is simple: enter your TOPdesk URL and API credentials in the BetterDesk dashboard. BetterDesk will automatically sync your asset data. No changes to your TOPdesk environment are required.
You need an active internet connection to look up asset details in TOPdesk. However, scans are processed instantly — the app is optimized for fast lookups even on mobile networks.