Your privacy is our priority
At Better Desk we take the protection of your personal data seriously. This policy explains how we collect, use and protect your data.
Introduction
Better Desk ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you use our application.
What data do we collect?
We collect and process the following data:
Account data
Name, email address, and profile photo via Microsoft authentication
Organization data
Name and settings of your organization
Usage data
Information about how you use the app, including asset searches and document generation
Device data
Device ID, IP address, and user agent for security purposes
Location data
GPS coordinates only when you sign a document (with your consent)
Signatures
Digital signatures you place when signing documents
How do we use your data?
We use your data for:
- Delivering and improving our services
- Generating documents and transfer receipts
- Maintaining an audit trail for compliance purposes
- Synchronizing with external systems like TOPdesk (if configured)
- Ensuring the security of your account
Data sharing
We only share your data with:
Your organization
Administrators within your organization can view user activities
Linked systems
Such as TOPdesk, if your organization has enabled this integration
Service providers
Hosting providers and other technical service providers necessary for the operation of the app
We never sell your data to third parties.
Data security
We take appropriate technical and organizational measures to protect your data, including:
Your rights
Under the GDPR, you have the following rights:
Right of access
You can request which data we have about you
Right to rectification
You can have incorrect data corrected
Right to erasure
You can request deletion of your data
Right to portability
You can request your data in a structured format
Right to object
You can object to certain processing activities
Delete data
Would you like to delete your account and all associated data? Go to our account deletion page to submit a request.
Delete accountRetention periods
We retain your data as long as your account is active or as long as necessary for the purposes for which they were collected. Audit logs are retained in accordance with legal requirements (minimum 7 years for financial documents).
Our web application uses the following types of cookies:
Essential cookies
Required for the application to function. These cannot be disabled.
Analytics cookies
We use a self-hosted analytics tool (Gridmark) to understand how our website is used. These cookies are only placed after you give explicit consent via the cookie banner.
We do not use advertising cookies or sell data to third parties.
You can withdraw your cookie consent at any time by clicking the button below.
Changes
We may update this privacy policy from time to time. Changes will be published on this page with a new date.
Contact
For questions about this privacy policy or your data, you can contact: