A small product with one job.
BetterDesk extends TOPdesk with the things it lacks the moment you get up from your desk: scanning barcodes, recording handovers, and collecting signatures.
Why it exists
Managing hardware assets is slow and error-prone. Technicians walk between floors with clipboards, retype serial numbers into spreadsheets, and chase colleagues for signatures on paper that goes missing.
TOPdesk is an excellent ITSM platform, but it was never designed for the storeroom or the server room. Something was needed to scan on the spot, sign digitally, and let that data flow straight back into TOPdesk.
That's what BetterDesk does, and nothing else. No suite, no modules, no roadmap full of promises.
How it works
BetterDesk does not replace TOPdesk and does not sit in front of it. It talks to the API directly and writes back to the same records your colleagues already use.
Scan on the spot
You scan the barcode or QR code on a device with your phone camera. BetterDesk looks the asset up in TOPdesk straight away and shows its type, status, location and who it is assigned to. No retyping serial numbers.
Pick the recipient
Recipients come from your own user list, synced daily from Microsoft Entra ID including profile photo, department and job title. You search by name and know you have the right person.
Sign on the screen
The recipient signs with a finger on the device. The signature is captured with a timestamp, GPS coordinates and IP address, so it stays provable later who accepted what, when and where.
Straight back into TOPdesk
The handover becomes a PDF, attached as a document to both the asset and the person in TOPdesk, and the assignment is updated. Nothing to retype, and no second system to keep in sync.
What happens to your data
All data is processed and stored within the European Union, encrypted in transit and at rest. Nothing goes to a server outside the EU, and no data is sold or shared with advertisers.
BetterDesk stores only what makes a handover provable: the asset, the people involved, the signature, and the time and location captured with it. User records come from your own Entra ID directory and stay yours.
What it does not do
Just as important as what it does. BetterDesk is not an ITSM system and does not want to become one. It does not take over ticketing, change management, a knowledge base or a self-service portal. TOPdesk is for that. BetterDesk does one thing: the part between the work floor and the system of record.
How it's built
Hosted in the EU
All data is processed and stored within the European Union.
Privacy by design
Only the data needed to record a handover.
Native TOPdesk integration
No middle layer: scans and signatures land directly in TOPdesk.
iOS and Android app
Built for use on the floor, not behind a desk.
Who's behind it
BetterDesk is made and maintained by Gridmark, based in Belgium. Kept small on purpose: your message reaches one person, with nobody in between.
Want to try it?
30 days free. No credit card needed.